The staff of Trans Nzoia Water and Sewerage Company (TRANSWASCO) are advancing their technical skills through a comprehensive refresher training program led by Smart People Africa. The two-day training, facilitated by Regina Ndichu and supported by TRANSWASCO ICT officers Peter Wasike and Titus Mwendwa, focuses on enhancing proficiency in four critical areas: the Smart Billing App, Smart Operation App, Actual Meter Reading App, and CRM Back-office systems.

TRANSWASCO, in partnership with Smart People Africa, is currently converging at West Side Hotel for this refresher course. The program seeks to accelerate the realization of the Smart Billing App, Smart Operation App, and CRM (Back Office) modules. The training will be utilized to enhance customer experience and overall company performance, marking a significant step in improving service delivery.

This initiative is designed to ensure that all personnel are well-versed in the latest features and best practices associated with these essential digital tools, which are central to improving service delivery and operational efficiency at TRANSWASCO. The company’s strategic approach to leveraging these technologies highlights its commitment to maintaining high standards in water and sewerage management.

TRANSWASCO plans to continue holding regular training sessions to ensure that staff remain current with emerging technologies and industry advancements, reinforcing the company’s dedication to operational excellence and customer satisfaction.