Trans Nzoia County Water & Sanitation Company Limited (TRANSWASCO) has reaffirmed its commitment to excellence in service delivery by conducting a four-day sensitization and training workshop for staff from various departments. The workshop focused on reviewing and developing essential policies, procedures, and operational guidelines critical to the company’s success.
The training aimed to equip staff with the necessary knowledge and skills to effectively engage both internal and external customers while aligning operations with sector regulations and industry standards.
Key policies addressed during the workshop included the Human Resource Policy, Customer Care Policy, ICT Policy, and the Procurement and Asset Disposal Manual, among others. These documents are vital in ensuring that the company’s services are delivered efficiently, transparently, and with accountability.
Speaking during the official opening of the training, A.g Managing Director Lucy Njeri highlighted the importance of continuous professional development and policy awareness. She emphasized that such initiatives are key to maintaining operational discipline, improving performance, and aligning with best practices in public service.
She further encouraged all employees to embrace policy-based training as an integral part of their work culture, stating that well-informed staff are better positioned to meet customer needs and uphold TRANSWASCO’s core values.
The workshop is a reflection of TRANSWASCO’s strategic approach to strengthening institutional capacity and driving sustainable improvements in water and sanitation service provision across Trans Nzoia County.
