To strengthen customer engagement and enhance service delivery, Trans Nzoia Water and Sanitation Company (TRANSWASCO), led by Customer Care Officer Mercy Sikanga, today held a sensitization meeting with residents of Naisambu.

The forum provided an open platform for dialogue, allowing residents to raise their concerns while enabling the company to share important information and gather valuable customer feedback.

Key issues addressed during the meeting included:

• Understanding the current tariff structure
  
• Dangers and penalties of illegal connections
  
• Application procedures for new connections
  
• Meter reading processes
  
• Use of the TRANSWASCO Maji App for convenient service access
  
• Available customer communication channels
  
• Accepted payment modes
  
• Use of the company’s USSD Code for quick and streamlined services
  

Residents were also encouraged to promptly report leaks and pipe bursts in their neighborhoods to help reduce water loss and improve supply reliability.

This initiative is part of TRANSWASCO’s broader strategy to strengthen customer relations, improve efficiency, and ensure transparency in service provision. Similar forums will be held across other areas served by the company to ensure all customers are well-informed and actively engaged in improving water services in Trans Nzoia County.