Trans Nzoia County Water and Sanitation Company Limited (TRANSWASCO) held a public sensitization meeting at Koitogos Dynamic Dairy Cooperative Society Ltd, Ngonyek Cooling Plant, with the goal of boosting efficiency and improving overall service delivery.
The forum brought together a wide range of customers and stakeholders, including domestic consumers, multi-dwelling units, government institutions, schools, and community representatives. The session provided participants with essential information on TRANSWASCO’s services and operations, while also creating space for dialogue and feedback.
Key topics covered during the sensitization included:
- Tariffs and billing procedures
- Dangers and penalties of illegal water connections
- Procedures for applying for new water connections
- Reporting of bursts and leakages for timely response
- Meter reading and accessibility
- Use of the TRANSWASCO Maji App for convenient digital services
- Accessing services through the self-service USSD code 873055#
The engagement underscored TRANSWASCO’s ongoing commitment to transparency, customer education, and efficient service delivery. Residents were able to raise concerns, share experiences, and collaborate with the company on potential solutions to improve water services in their communities.
TRANSWASCO extends its sincere gratitude to all customers who participated in the Ngonyek sensitization meeting. Your feedback and cooperation remain central to our mission of providing reliable, safe, and sustainable water and sanitation services. Tunasema Asante!
