Trans Nzoia County Water & Sanitation Company Limited (TRANSWASCO) is honored to be hosted by Nyeri Water and Sanitation Company Limited (NYEWASCO) as part of a benchmarking exercise. The visit has been both insightful and engaging, providing an opportunity to learn from one of Kenya’s top-performing water service providers.
Through this exchange, TRANSWASCO has gained valuable knowledge on NYEWASCO’s best practices in customer service, operational efficiency, and innovation. The exercise aims to facilitate knowledge transfer and adaptation of proven strategies that can be customized and implemented at TRANSWASCO.
This initiative underscores TRANSWASCO’s commitment to transparency, innovation, and continuous learning in the water sector. By embracing knowledge sharing, the company strengthens its ability to:
- Enhance customer satisfaction
- Improve operational efficiency
- Deliver reliable and sustainable water services across Trans Nzoia County
The TRANSWASCO delegation was led by the Chief Officer for Water, Environment & Natural Resources, Dorothy Nyukuri, and included Directors Fred Nyongesa, Diana Lukosi, Simon Kipkoech Mutai, and CPA Wesley Kiprono. Also in attendance were Chief Managers CPA Ramadhan Kubende and Mr. Hudson Makhanu (Technical Services), along with Principal Officers and other staff members.
This collaborative benchmarking exercise reflects TRANSWASCO’s dedication to sector-wide partnerships, continuous improvement, and the pursuit of excellence in water service provision.
