The Board of Directors for Trans Nzoia Water and Sewerage Company (TRANSWASCO) gathered from November 4th to 7th, 2024, at the Grand Royal Swiss Hotel for a strategic retreat focused on policy presentation and discussions. This retreat, a pivotal moment in TRANSWASCO’s journey, aimed to evaluate and approve policies that would guide the company’s operations and align them with its mission, vision, and core values.
The newly proposed policies discussed at the retreat are critical in establishing uniform procedures, ensuring compliance with legal requirements, and defining responsibilities across the organization. In addition to shaping the behavior and actions of employees, these policies support risk management and align daily operations with TRANSWASCO’s broader goals. By fostering a structured yet adaptable work environment, the company aims to optimize service delivery and reinforce its commitment to transparency, accountability, and customer satisfaction.
TRANSWASCO’s vision is to be the foremost water and sanitation provider in Kenya, recognized for its excellence in service delivery, environmental responsibility, and active community engagement. This goal underpins the company’s approach to implementing progressive and customer-centric policies that align with its core values: teamwork, integrity, customer focus, accountability, professionalism, and innovation.
The Board underscored the importance of these values, emphasizing that they are essential not only for enhancing operational performance but also for building a supportive, respectful, and efficient work environment. With policies that promote innovation and encourage proactive solutions, TRANSWASCO is positioned to address the evolving needs of its community and deliver sustainable water and sanitation services.
This retreat represents a significant milestone for TRANSWASCO as it continues to build a strong foundation for long-term success. As the Board moves forward with policy approvals, TRANSWASCO is set to make substantial strides in service quality, regulatory compliance, and operational excellence, benefiting residents across Trans Nzoia County. With a steadfast mission to enhance lives by providing potable water and sanitation services while promoting environmental sustainability, TRANSWASCO is committed to supporting the county’s health, well-being, and economic development through efficient service delivery.
