Today, representatives from Trans Nzoia Water and Sewerage Company (TRANSWASCO) actively participated in a community baraza at Kapkoi, Trans Nzoia County, where they engaged with local residents to promote awareness about the application process for new water connections. The public gathering provided TRANSWASCO officials an opportunity to encourage residents to follow the correct procedures for water installation and highlighted the benefits of proper water services.

During the baraza, TRANSWASCO emphasized the importance of applying for water connections through authorized channels, ensuring that residents understand the application process, necessary documentation, and installation requirements. Officials also addressed the issue of illegal water connections, warning residents of the penalties associated with unauthorized access to the water supply. They reiterated that illegal connections compromise the quality and reliability of water services and result in significant financial and operational losses for the company.

As part of its commitment to community engagement, TRANSWASCO holds regular customer information meetings to keep residents informed about the company’s services and policies. By fostering open communication, the company aims to promote transparency and build strong relationships with its customers, ensuring they receive safe, reliable, and legally obtained water services.

TRANSWASCO remains dedicated to advancing water and sanitation solutions within Trans Nzoia County and will continue educating the public on proper water usage, conservation, and compliance with regulatory standards. Residents are encouraged to reach out to TRANSWASCO’s customer service team with any questions about the new connection process or to report any concerns regarding water access within the community.