We have our offices at the following physical locations;

• HQ and Trans-Nzoia County regional Office – Kitale Town

• This could be because the account is still register under the landlord’s or former tenants phone details.
• To receive bills direct to your phone; a customer needs to register the account under their name.

• One can conveniently get their bills through:
  • USSD code *873*055#
  • Using TRAWASCO Maji app from Playstore

• There are various reasons that may result to high bills;
  
  • Leakage after the meter or within the household
  • Inaccessibility due to gate and chamber locks
  • Increased consumption within the households
  • Tank overflows
  • Faulty meter subject to meter test.

• Operating an Account in another person’s name be it landlord/ previous tenant and hence cannot be reached for direction or refuses to give direction
• Wrong account numbers entered during payment
• Wrong pay bill number used
• Uncleared bills in the account hence no automatic notification to reconnect
• Disconnected by inspection calls for clearance of the surcharge as well as the bill

• One is required to visit our offices fill the survey, application forms and bring the relevant documents, they then pay deposit and connection fee where applicable

• This question comes majorly from non-account holders who don’t receive bills/ notifications from us,
  • Bills are sent out on a monthly basis
  • reminders follow 7 days after the billing date just before we start disconnections
  • Constant reminders through social media pages

• NOTE: always use your account number as reference for all your payments. Our staff are not authorized to pick cash from any customer.

• Use our toll-free number 0773179894 or email us on info@transwasco.go.ke