Trans Nzoia County Water and Sanitation Company Limited (TRANSWASCO) today held its monthly staff meeting at the company’s Northern Compound, bringing together the Acting Managing Director, management team, and members of staff for discussions focused on performance, accountability, teamwork, and service delivery.
While addressing employees during the meeting, the Acting Managing Director, Ms. Lucy Njeri, commended staff members for their dedication, cooperation, and support since the beginning of the year. She encouraged them to remain focused on achieving their departmental and individual targets in order to contribute effectively to the company’s overall performance goals.
Ms. Njeri emphasized the importance of the staff appraisal tool and urged employees to ensure that they sign and review their performance targets every six months. She further encouraged staff members to consistently prepare and submit monthly reports outlining the achievements made, challenges encountered, and possible solutions aimed at improving service delivery and operational performance.
The Acting Managing Director also reminded employees about the various company policies that had previously been sensitized to staff members. She noted that these policies are essential in guiding employees on best practices, professional conduct, and operational procedures while carrying out their day-to-day responsibilities. Staff were encouraged to familiarize themselves with the policies to ensure proper compliance and effective execution of their duties.
In addition, Ms. Njeri urged staff members to conduct themselves with dignity, integrity, and professionalism both in the office and while working in the field. She explained that maintaining professionalism is important in building trust with customers and positioning staff as reliable points of contact whenever customers require assistance or guidance.
The meeting also placed significant emphasis on teamwork and collaboration. Staff members were encouraged to embrace teamwork as a key driver in enhancing service delivery and achieving organizational goals. It was noted that effective teamwork requires cooperation, mutual respect, and collective problem-solving among employees across all departments. Staff were challenged to always give their best efforts in their responsibilities, even when working without supervision.
Employees were further reminded about the importance of accountability and responsible use of company resources and equipment. The management emphasized the need to uphold ethical conduct, honesty, and discipline in all areas of work in order to strengthen public trust and support the company’s long-term sustainability.
The meeting was attended by the Chief Manager, Finance & Administration, CPA Ramadhan Kubende; Chief Manager, Technical Services, Mr. Hudson Makhanu; Supply Chain Manager, Ms. Felistus Musonye; Principal Officers, Senior Officers, and other members of staff.
The monthly engagement reaffirmed TRANSWASCO’s commitment to strengthening staff capacity, promoting professionalism, and fostering a positive work culture that supports efficient and reliable water and sanitation service delivery across Trans Nzoia County.
